- Service desk call handling and logging
- Gathering client info
- Responding to clients
- Logging service requests
- Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools when required.
- Substantial experiences working with Mac operating system.
- Experience working with mobile device management tools.
- Demonstrated ability to provide an advisory, task planning and fault resolution service within a Technology, Telecommunications and Information Services environment.
- Well-developed communication and interpersonal skills together with the ability to liaise and collaborate effectively with both internal and external stakeholders at all levels.
- Demonstrated ability to implement the requirements of a legislative and policy framework.
- Proven experience delivering outcomes, while undertaking similar responsibilities commensurate with identified role requirements.
- A relevant qualification or equivalent experience