APS 6 / EL 1 - Operations/Marketplace Contact Centre
Initial 6 month contract with possible 6 month extension
Baseline Security Clearance an advantage
An unrivaled opportunity to join a high performing team, with an Australian Government department, you will be involved in the day to day operations improving the experience of customers and users.
About the role:
Our government client is seeking an Operations/Contact Centre team member to work in a multidisciplinary team to help run day to day operations. The candidate will also be involved in improving the experience for customers.
The new team member will be involved in the day to day operations to support buyers and sellers across the software and hardware marketplace. They will also be involved in working across a multidisciplinary, fast-paced and exciting environment to innovate and improve the experience of our buyers and sellers.
You will be working with a team of SMEs, client support staff, developers and engagement officers.
You must be an Australian Citizen to be eligible to apply
Baseline Security Clearance - an advantage
Experience in contact centres and help desks roles
Experience in analysis, trending, and reporting
Experience in engaging and managing buyer and seller stakeholders to support a positive experience and outcome
Experience in delivering services in an agile way at all levels.
A knowledge of the Commonwealth procurement framework including the Commonwealth Procurement Rules
Enthusiasm for user centred approach to design and delivery
Ability to build rapport with a diverse range of users
Flexible and pragmatic approach to problem solving
Please note the closing date for applications is Tuesday, 28 May and Selection Criteria will need to be addressed.
For further information or a confidential discussion please contact Michelle Stemm on 02 6198 4000 or apply online today.
Xpand's consultants are specialists in the Digital IT area and they know the HK market very well. Other than a lot of other agencies, Xpand really cares about both their clients and candidates, it is not just a matter of sending CVs and hitting the numbers. The consultants know exactly what we are looking for, from both technical and personality perspective. They have made a significant contribution in the growth of our HK office
Amin TSE, Talent Acquisition Specialist, PALO IT Hong Kong
We had selected Xpand among a list of well-known digital and tech recruitment companies and we had been very lucky to give them that exclusivity. We needed to hire top talents in digital and new tech across Asia. They had match their target in terms of quality and number of candidates despite the lack of such talents in Asia. They had understood our way of working and our mindset. This is a pleasure to work with them and I definitely recommend Xpand. I am very thankful to the team
C-Level International Insurance Company
Leading a fast-growing but time-poor business, I have found Philip and the Xpand team informative, supportive and fully engaged in the most vital part of our future; our people. Philip is extremely knowledgeable and has provided valuable insights throughout the lifecycle of each of our searches. 6 months ago, we set out to find a recruiter we could grow with for the long-term but we did better than that. We found a partner who is truly invested in us and our success
Darren Palfrey, COO at Gravity Supply Chain
Working with Xpand has been a great experience since we engaged them more than a year ago. They pay close attention to your recruitment requirements and don't stop looking for the right candidate until we finally say 'yes' - they don't take 'no' as an answer! Their extensive knowledge of the local IT market is definitely a plus and one of their key strengths which will make us keep on working with Xpand.
Romain Rohee, Head of Professional Services APAC at ITRS