Collections Officer

Location: CBD, Inner West & Eastern Suburbs
Job Type: Contract
Reference: 313522SGCE
Salary: $29-30/hour plus superannuation
Contact: Steph Gates
This role is based on relationship building.  You will be responsible for handling outstanding consumer debts ranging from 0-90 days outstanding accounts.  Our client is seeking someone who has patience, empathy but also can be firm in terms of collecting outstanding debt. You will be responsible for managing your own ledger. 

You will be part of a fun loving and very supportive team. Personality is key as you will be dealing with people from all walks of life. You must have a mature approach to work and life.

Duties and responsibilities:
  • Responsible for approximately 400 accounts
  • Contact customer via phone or email to make payment arrangements
  • Reconciliation of accounts
  • Assessment of Statement of Financial Position and complete relevant documents in recovering outstanding monies 
  • Determining customer financial difficulty
  • Accurate calculation of monies due including any penalties or discounts
  • Prompt investigation and resolution of financial hardship/difficulty with customers
  • Doubtful debt assessment and recommendation for hardship
  • Monitoring of payment arrangement via Centrelink, Bpay, DD or Post Bill
  • Dispatch of statement of account 
  • Skip tracing of customers should the need arise
  • Adherence to Privacy Act
  • Ensure all customer documentation is attached to client file appropriately
  • Willingness to commit additional time above and beyond normal working hours to complete tasks
Your key skills and experience:
  • Min 3 years experience in a consumer credit control environment
  • Excellent communication skills both written and verbal
  • Ability to multi task and prioritise workload
  • Be an excellent team player and have a supportive nature
  • Computer literacy using Excel, Word and Outlook

This is a 3 - 6 month temporary position WITH THE VIEW FOR PERMANENCY FOR THE RIGHT CANDIDATE.