Collections/Credit Administrator

Job Title: Collections/Credit Administrator
Contract Type: Permanent
Location: Australia - NSW
Reference: NKX313522
Job Published: June 19, 2018 17:01

Job Description

This role is based on relationship building.  You will be responsible for monitoring premiums as they fall due or overdue. Our client specialises in insurance and is seeking someone who has the ability to identify and analyse problems as well as show compassion and empathy to their clients. 

You will be part of a fun loving and very supportive team. Personality is key as you will be dealing with people from all walks of life. You must have a mature approach to work and life.

Duties and responsibilities:
  • Monitoring of premiums as they fall due
  • Contact customer via phone or email to make payment arrangements
  • Reconciliation of accounts
  • Assessment of Statement of Financial Position and complete relevant documents in recovering outstanding monies 
  • Determining customer financial difficulty
  • Accurate calculation of monies due including any penalties or discounts
  • Prompt investigation and resolution of financial hardship/difficulty with customers
  • Doubtful debt assessment and recommendation for hardship
  • Adherence to Privacy Act
  • Ensure all customer documentation is attached to client file appropriately
  • Willingness to commit additional time above and beyond normal working hours to complete tasks
Your key skills and experience:
  • General insurance credit control background is desirable
  • Excellent communication skills, both written and verbal
  • Ability to multi task and prioritise workload
  • Be an excellent team player and have a supportive nature

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