Client Services | Operations Administrator - Financial Services

Job Title: Client Services | Operations Administrator - Financial Services
Contract Type: Permanent
Location: Parramatta & Western Suburbs
Reference: ZKN728552
Job Published: August 27, 2018 10:30

Job Description

Our client, a global organisation, has a fantastic opportunity for someone who will enjoy working in a highly successful and friendly customer service team.
The successful candidate should enjoy working in a highly motivated atmosphere. Our client offers excellent career development prospects and training to become the best in the industry. As a member of the Customer Service Team, you will primarily be responsible for providing exceptional service experience for existing and potential customers.
Key responsibilities:
  • Willingness to provide outstanding client service at all times is essential.
  • To ensure high standards of customer service by providing solutions, using an exceptional telephone manner, giving accurate information and following up promptly.
  • To ensure high standards of accuracy on outgoing information to optimise efficiency of the department and to grow and maintain strong business reputation.
  • Learn and maintain an understanding of technical aspects of core and specialised products.
  • Provide feedback regarding process improvements and to improve the customer experience.
  • Successfully maintain relationships with customers.
The successful candidate will have the following:
  • Previous experience and knowledge in taking outbound and inbound calls from existing and potential customers is advantageous.
  • Strong interpersonal skills with a proven ability to build and maintain relationships.
  • A history of consistently providing exceptional client services at all times.
  • The ability to multi task and manage conflicting urgencies.
  • Strong verbal and written communication skills and be highly articulate.
  • Proficient with Microsoft Office.
  • Strong team player with a positive attitude.
  • Target driven and team orientated.
  • Demonstrated ability to learn new practices and procedures.

Please apply today by sending your CV in word format.

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