Experienced Service Designer

Job Title: Experienced Service Designer
Contract Type: Temporary
Location: ACT
Salary: Hourly rate plus 9.5% Superannuation
Start Date: Immedidate
Reference: 827744
Contact Name: Michelle Stemm
Contact Email:
Job Published: February 22, 2019 10:15

Job Description

Experienced Service Designer
  • Immediate start
  • 4 month contract with possible extension
  • 3+ years previous experience
Our Government client is seeking an Experienced Service Designer to design new and improved services across a range of programmes and channels.
Key Responsibilities:
  • Lead a number of service design projects
  • Understand user needs and analyse operations
  • Design and present future state service experiences
  • Developing artefacts including blueprints, personas, journeys, scenarios and roadmaps
  • Collaborate with and manage key stakeholder relationships in an agile environment
Your Background:
  • You must be an Australian Citizen to be eligible to apply
  • National Police Check - mandatory requirement
  • 3+ years’ experience designing cross channel service experiences
  • Experience conducting and interpreting user research and analysing organisational operations to understand the current state of a service
  • Experience articulating and presenting future state service experiences
  • Excellent writing and interpersonal communication skills
For further information or a confidential discussion please contact Michelle Stemm on: 6198 4000 or apply online.

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