Graduate/Entry Level | Arrears Resolution | Asset Finance

Location: CBD, Inner West & Eastern Suburbs
Job Type: Permanent
Reference: LF2017AUG
Fantastic opportunity to join a renowned global financial institution. The successful candidate will be required to work in a fast paced, target driven environment. In return, you will be offered the prospect to progress and challenge yourself, while driving efficiency and innovation.
This Team is responsible for investigating and resolving client accounts in arrears.
  
Key responsibilities:
  • Inbound and Outbound calls to customers in arrears.
  • Using your initiative to resolve issues and assist customers in the most cost effective way possible.
  • Participate in regular team workshops to provide feedback regarding process improvements and to improve the client experience.
  • Identifying gaps in current processes and developing opportunities when they arise.
  • Accurately record transactions and records on systems.
The successful candidate will have the following:
  • Tertiary Qualified.
  • Previous experience in a collections role is advantageous.
  • Strong work ethic and a willingness to learn and progress financial industry knowledge.
  • Target driven and team orientated.
  • Flexible and adaptive nature.
  • Strong verbal and written communication skills and be highly articulate.
  • Strong interpersonal skills with a proven ability to build and maintain relationships.
  • Ability to multi task and manage conflicting priorities.