The Company: This company has a history of offering progression like not many places can, it's very common for them to promote a team member if the show they've got what it takes. The most attractive part of this role is the excellent people. Both the managers and the team are great people who enjoy working together. You'll be encouraged to build creative solutions to user problems. The Role:
A new role has just come up and now there's an opportunity for you join this well regarded company as an integral member of their Helpdesk team.
This role will be responsible for restoring users to perform normal functions, across software applications, hardware and Windows Operating Systems.
You will be very customer service orientated, and be highly motivated to solve problems quickly.
In this role, you'll provide helpdesk support to users across South East Asia region. You'll handle issues with Microsoft applications, in house applications as well as issues that arise from the many projects that you'll be exposed too.
Prior experience in providing technical support
Great experience of computer hardware, software and OS (Windows and Mac)
Experience with networking technologies (eg. TCP/IP, LAN, switches and routers)
Experience with Cisco device would be an advantage
Professional certifications (eg. CCNA) is a plus
Xpandyourworld by clicking APPLY NOW or send your Word-formatted CV to Phang Eva (firstname.lastname@example.org) to discuss this further. (CEI No. R1551057 Licence No.: 07C3147)
Xpand's consultants are specialists in the Digital IT area and they know the HK market very well. Other than a lot of other agencies, Xpand really cares about both their clients and candidates, it is not just a matter of sending CVs and hitting the numbers. The consultants know exactly what we are looking for, from both technical and personality perspective. They have made a significant contribution in the growth of our HK office
Amin TSE, Talent Acquisition Specialist, PALO IT Hong Kong
We had selected Xpand among a list of well-known digital and tech recruitment companies and we had been very lucky to give them that exclusivity. We needed to hire top talents in digital and new tech across Asia. They had match their target in terms of quality and number of candidates despite the lack of such talents in Asia. They had understood our way of working and our mindset. This is a pleasure to work with them and I definitely recommend Xpand. I am very thankful to the team
C-Level International Insurance Company
Leading a fast-growing but time-poor business, I have found Philip and the Xpand team informative, supportive and fully engaged in the most vital part of our future; our people. Philip is extremely knowledgeable and has provided valuable insights throughout the lifecycle of each of our searches. 6 months ago, we set out to find a recruiter we could grow with for the long-term but we did better than that. We found a partner who is truly invested in us and our success
Darren Palfrey, COO at Gravity Supply Chain
Working with Xpand has been a great experience since we engaged them more than a year ago. They pay close attention to your recruitment requirements and don't stop looking for the right candidate until we finally say 'yes' - they don't take 'no' as an answer! Their extensive knowledge of the local IT market is definitely a plus and one of their key strengths which will make us keep on working with Xpand.
Romain Rohee, Head of Professional Services APAC at ITRS