IT Helpdesk Analyst - 6 months contract

Job Title: IT Helpdesk Analyst - 6 months contract
Contract Type: Contract
Location: Perth
Reference: 764710a
Job Published: September 21, 2018 18:45

Job Description

Our client requires the services of an experienced Helpdesk Desk Analyst to
provide the following: 
  • Remotely support customer requests and incidents by phone and email.
  • Control and monitor the ticket system.
  • Initial troubleshooting of incidents.
  • Supporting ITIL processes including Outages.
  • Continual communication with Incident Manager.
  • Provision of User Administration including creation, modification and deletion of accounts.
  • Other duties as required
To succeed in the role it is essential that you possess:
  • 2 -3 years working in a similar role
  • Experience in providing level 1.5-2.5 support
  • Active Directory, Windows 10 and Office 0365 experience  
  • Excellent customer service skills
  • Excellent communication skills (written, oral and interpersonal)
  • Sound analytical and problem solving skills
  • Ability to take ownership of escalated issues and coordinate with appropriate resources to resolve them in a timely manner
  • Ability to document, track, monitor, follow up and prioritise customer support requests to ensure a timely resolution and transfer information to knowledge base
  • Good time management and multi-tasking skills
  • Good knowledge of Windows based environment, common hardware, common office productivity applications and Active Directory
  • Awareness of ITIL processes is an advantage.
If this sounds like you, please apply via the link provided.