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IT Store Support Analyst

Job Title: IT Store Support Analyst
Contract Type: Permanent
Location: Hong Kong
Industry:
Reference: 2935148
Contact Name: Karan Lakhani
Contact Email: karan.lakhani@xpand.com.hk
Job Published: May 09, 2019 12:17

Job Description

The Company

One of the largest FMCG Groups, a truly global company. Most of the stores are in US and Europe. The huge office here in a reputable area. Looking to expand their team and is truly an exciting time. Great culture and work-life balance.

The Role

  • Perform store checks to ensure day ends are completed successfully and stores are ready to open for business
  • The first level of troubleshooting of stores system and perform escalation to the next level if the incident cannot be solved
  • Maintain technical and instructional content for the Knowledge Database
  • Work closely with international colleagues, including highly technical IT professionals, developers and architects.
  • In Addition: You may be asked to be implemented on separate projects. 
Your Background 
  • Strong Command of the English language
  • Minimum 1-year experience of administrating or supporting enterprise solutions
  • Bachelor’s degree in IT or equivalent work experience in tech support in an enterprise workplace
  • Good customer service, interpersonal and communication skills, passion for technology and excellent troubleshooting skills
  • Knowledge of SAP Systems and Retail Business is an advantage
  • Must be self-motivated and logical problem-solving skills
  • Strong organizational and time management skills
If you recognise yourself in the above description just press the below button or send an email at karan.lakhani@xpand.com.hk

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