About the Company
Our client is a highly reputable Financial Services organisation providing a range of lending products. This is an opportunity for the right candidates to grow their Collections career.
The role requires active management of assigned hardship accounts. You will have exceptional Customer service skills and you will be mentored in how to utilise resources provided to minimise bad debt levels. There are set goals that require to be achieved whilst meeting the companies policies and procedures.
You will be completing collection activities and liaising with key supplier relationships, ensuring service standards are being met.
About the Candidate
You must have some experience within the Collections domain. You may already be on your Collections career pathway. You will also have strong administration experience and sound mathematical skills. You will be a superior communicator with a warm and professional expression. Your approach will evoke empathy with negotiating skills.
The ideal candidate must have:
- A compassionate approach to clients
- Superior negotiation skills
- Results orientated
- Keen listening skills