Senior Customer Experience Specialist | Retail Banking

Job Title: Senior Customer Experience Specialist | Retail Banking
Contract Type: Permanent
Location: Sydney
Salary: $55-60,000 plus superannuation
Reference: 773041SG
Job Published: February 08, 2019 12:15

Job Description

Rubicor Professional has an exciting opportunity for a highly service focused individual as a Senior Customer Experience Specialist with one of our leading clients.

The successful candidate will provide exceptional service to their valued customer base, and actively participate in campaigns resulting in the achievement of targets. As this is a phone based role, you will require exceptional communication skills.  There is a great team culture and environment so you must be team orientated and adaptable.
Key responsibilities:
  • Taking inbound calls from a large customer base of new and existing customers
  • Respond promptly, providing information and options to customers
  • Ability to understand and deal with a large variety of queries across banking and finance products
  • Willingness to provide exceptional client service at all times
  • Building rapport and successfully maintaining relationships with customers you come into contact with
  • Recognising missing, fraudulent or incorrect information in account requests
The successful candidate will have the following:
  • Tertiary Qualified
  • RG146 partially/compliant desirable
  • Previous experience in a face to face or phone based role
  • Dedication to provide excellent customer service at all times
  • Strong interpersonal skills with a proven ability to build and maintain relationships
  • Exceptional communication skills
  • Flexible and adaptive nature
  • Proficient with Microsoft Office
  • Strong work ethic and a willingness to learn and progress retail product knowledge
  • Resilient nature, with the motivation and drive to want to progress after 12-18 months in this role
  • Driven to achieve objectives and team orientated
If you want to be part of a very successful bank and work as part of a great team, please apply today!

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