Senior Customer Service Specialist

Job Title: Senior Customer Service Specialist
Contract Type: Permanent
Location: Sydney
Reference: 773041
Job Published: January 29, 2019 10:15

Job Description

Rubicor Professional has an exciting opportunity for a highly service focused individual as a Senior Customer Services Specialist with one of our leading clients.

The successful candidate will provide exceptional service to their valued customer base, and actively participate in campaigns resulting in the achievement of sales targets. As this is a phone based role, you will require exceptional verbal communication skills.
Key responsibilities:
  • Taking a high volume of inbound calls from new and existing customers.
  • Respond promptly, providing information and options to customers.
  • Ability to understand and deal with a large variety of queries across banking and asset finance products.
  • Willingness to provide exceptional client service at all times is essential.
  • Building rapport and successfully maintaining relationships with customers you come into contact with.
The successful candidate will have the following:
  • Tertiary Qualified.
  • RG146 partially/compliant is advantageous.
  • Previous experience in a customer services / phone based role is advantageous.
  • Dedication to provide excellent customer service at all times.
  • Strong interpersonal skills with a proven ability to build and maintain relationships.
  • Flexible and adaptive nature.
  • Proficient with Microsoft Office.
  • Strong work ethic and a willingness to learn and progress retail product knowledge.
  • Driven to achieve objectives and team orientated.

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