Senior Quality Assurance Agent | Insurance Claims
| Job Title: | Senior Quality Assurance Agent | Insurance Claims |
| Contract Type: | Permanent |
| Location: | Parramatta & Western Suburbs |
| Industry: | |
| Reference: | LF765658 |
| Job Published: | August 27, 2018 08:45 |
Job Description
Our client lives and breathes customer service. This team gives their all to ensuring customers are at the centre of their focus. Answering queries and smoothing over problems with every call, life here is about offering outstanding service over the phone. It’s also about getting results in a supportive, lively and fast-paced environment. It’s a great place to work, and an even better one to grow.
What you’ll do
- Evaluate customer interactions
- Perform reviews on files
- A key figure in leading the operations claims team.
- Work closely with the Quality Control team
- Provide coaching feedback to consultants
- Design and deliver insight reporting and results to leadership team
- Support team leaders with escalations and complaints as required
- On boarding of new staff to the team
- Experience handling claims
- A Customer focus with experience in the financial services industry
- Strong communication skills- written and verbal
- Experience in coaching staff
- Strong analytical and reporting skills
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