Senior Quality Assurance Agent | Insurance Claims

Location: Parramatta & Western Suburbs
Job Type: Permanent
Reference: LF765658
Accurate. Insightful. Empathetic. A key part of the team in providing quality assurance support within General Insurance customer service, working to ensure that all customer interactions are the best they can be and mentoring QA consultants.

Our client lives and breathes customer service. This team gives their all to ensuring customers are at the centre of their focus. Answering queries and smoothing over problems with every call, life here is about offering outstanding service over the phone. It’s also about getting results in a supportive, lively and fast-paced environment. It’s a great place to work, and an even better one to grow.
What you’ll do
  • Evaluate customer interactions
  • Perform reviews on files
  • A key figure in leading the operations claims team.
  • Work closely with the Quality Control team
  • Provide coaching feedback to consultants
  • Design and deliver insight reporting and results to leadership team
  • Support team leaders with escalations and complaints as required
  • On boarding of new staff to the team
What we need
  • Experience handling claims
  • A Customer focus with experience in the financial services industry
  • Strong communication skills- written and verbal
  • Experience in coaching staff
  • Strong analytical and reporting skills
If you are interested in this opportunity please apply now.