Senior Service Desk Officer

Location: CBD, Inner & Western Suburbs
Job Type: Contract
Reference: 514858
Contact: Ryan Rafferty
An exciting 6 month contract opportunity has come up for a Senior Service Desk Officer to assist with the support of a large enterprise infrastructure.  Close to CBD. Immediate interview for the right person.

Responsibilities Include
  • Service desk call handling and logging
  • Gathering client info
  • Responding to clients
  • Logging service requests
  • Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools when required.

Essential Criteria
  1. Demonstrated ability to provide an advisory, task planning and fault resolution service within a Technology, Telecommunications and Information Services environment.
  2. Well-developed communication and interpersonal skills together with the ability to liaise and collaborate effectively with both internal and external stakeholders at all levels.
  3. Demonstrated ability to implement the requirements of a legislative and policy framework.
  4. Proven experience delivering outcomes, while undertaking similar responsibilities commensurate with identified role requirements.
  5. A relevant qualification or equivalent experience
Please note only candidates from PERTH will be considered.