Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Perth
Reference: 753878
Job Published: July 24, 2018 17:30

Job Description

Our client requires the services of an experienced Service Desk Analyst to
provide the following:
  • Remotely support customer requests and incidents by phone and email.
  • Control and monitor the ticket system.
  • Initial troubleshooting of incidents.
  • Supporting ITIL processes including Outages.
  • Continual communication with Incident Manager.
  • Provision of User Administration including creation, modification and deletion of accounts.
  • Other duties as required
To succeed in the role it is essential that you possess:
  • Excellent customer service skills
  • Excellent communication skills (written, oral and interpersonal)
  • Sound analytical and problem solving skills
  • Ability to take ownership of escalated issues and coordinate with appropriate resources to resolve them in a timely manner
  • Ability to document, track, monitor, follow up and prioritise customer support requests to ensure a timely resolution and transfer information to knowledge base
  • Good time management and multi-tasking skills
  • Good knowledge of Windows based environment, common hardware, common office productivity applications and Active Directory
  • Awareness of ITIL processes is an advantage.
If this sounds like you, please apply via the link provided.

Get similar jobs like these by email

By submitting your details you agree to our T&C's