Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: CBD, Inner & Western Suburbs
Reference: 492837
Job Published: November 09, 2018 21:00

Job Description

Our client is seeking to find a team orientated, professional, well-spoken Level 1/2 IT Service Desk /Help-desk expert to join their team.  Bring your excellent customer service skills and ability to support clients to this career building role.

Only Perth based candidates will be considered for this role. 

Skills and experience

  • More than 2 years’ experience  in a similar role 
  • Providing 1st/2nd line support to users
  • Experience in IT Incident queue management
  • Experience in Office 2007, 2010, 2013 and 2016 Suites
  • Good data administration skills in maintaining user details in a portal
  • Experience with Active Directory / Group Policy
  • Remotely supporting customer requests and incidents by phone and email.
  • Controlling and monitoring the ticket system.
  • Initial troubleshooting of incidents.
  • Supporting ITIL processes including Outages.
  • Continual communication with Incident Manager.
  • Excellent customer service and communication skills
  • Provision of User Administration including creation, modification and deletion of accounts.

If you are interested in this role, please apply by clicking the "APPLY" button below and attach your resume in Microsoft Word format.