Systems Administrator (SCCM)

Location: CBD, Inner & Western Suburbs
Job Type: Temporary
Reference: 444856
Salary: Hourly Rate
Contact: Chathu Jayawardena
Email: email Chathu
My client is looking to engage a Systems Administrator to manage and support the Microsoft System Center Service Manager (SCSM), Microsoft System Center Configuration Manager (SCCM) and Microsoft System Centre Operation Manager (SCOM). 

Essential Skills / Knowledge:
The resources are required to perform the following duties to facilitate the implementation  
  • Building new machines in line with individual machine specifications specified in the Build and Deploy database (imaging computers).
  • Physical installation (including cable management) and de-installation of EUC hardware.
  • Building of machines and installing applications via SCCM as well as manual installs.
  • Testing of EUC hardware including power on, network connectivity and confirming applications have been deployed as required.
  • Provide first level support to end users during the transition period, including incident recording, resolution where possible and escalation.
  • Assist with the maintenance of the ICT configuration management database.
  • Assist in the maintenance of/updates to the Build and Deploy database.
  • Contribute to and assist with the maintenance of service desk and client services procedures.
  • Resolve ICT related incidents and requests as required.
  • Respond to user complaints using conflict resolution techniques.
  • Assist in change management activities to assist end users.
  • Liaise with external service/software providers where applicable to ensure EUC devices function properly.
  • Ensure rigorous testing and quality control procedures are applied such that all EUC devices are end user ready.
  • Provide shift based phased opening heightened support as required.