Your main responsibilities will be to:
- Drive results in a fast paced environment
- Develop personalised coaching plans
- Support Senior Managemet in the BAU management of the team
- Perform regular 1-1's and coaching sessions
Other responsibilities include weekly review of customer satisfaction results and escalations, working with other Team Leaders across client services and operations, daily and weekly reporting on key metrics relevant to your team and the contact centre and building key stakeholder relationships that will improve the overall service experience to our clients, advisers and employers.
To be successful in this role, you must have previous experience in managing a team in a contact centre environment, preferably financial services but other industries may be considered.
You must be driven and focused on results. You should have exceptional communication skills as well as a good team player.
To be considered for this position, please apply online and attach your resume in word format.