Team Leader - Client Services

Job Title: Team Leader - Client Services
Contract Type: Permanent
Location: Sydney
Reference: MH2018TLCS
Job Published: October 30, 2018 13:15

Job Description

Rubicor Professional's client, a market leader in the wealth management industry, are currently looking for an experienced Team Leader to manage a team of 10-14 client service professionals.

Your main responsibilities will be to drive results in a fast paced environment, as well as support the Senior Manager in BAU management of the team. You will also be responsible for weekly review of customer satisfaction results and escalations, working with other Team Leaders across client services and operations, daily and weekly reporting on key metrics relevant to your team and the contact centre and building key stakeholder relationships that will improve the overall service experience to our clients, advisers and employers.

To be successful in this role, you must have previous experience in managing a team in a contact centre environment, preferably financial services but other industries will be considered also and be driven and focused on results. You should have exceptional communication skills as well as a good team player. 

To hear more information on this role, please apply today and I will give you a call back as soon as possible.